At FLORAVIVA we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your information when you visit our website (the "Site"), and when you make purchases through our online store.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, phone number, shipping and billing address, payment information (such as credit card details).
• Account Information: Username, password, purchase history, and preferences.
• Browsing Data: IP address, browser type, operating system, and pages visited.
• Transaction Data: Details of purchases made and orders fulfilled.
• Communication Data: Messages or inquiries sent via contact forms or customer service.

2. How We Use Your Information

We use your information to:

• Process your orders and manage payments.
• Deliver products and provide customer service.
• Send you order confirmations, shipping notifications, and account updates.
• Improve our website and personalize your shopping experience.
• Send marketing communications (with your consent), such as newsletters or special offers.
• Comply with legal obligations and protect against fraud.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers for the following purposes:

• Payment Processing: To process secure payments (e.g., payment gateways).
• Shipping and Fulfillment: To deliver your orders (e.g., shipping couriers).
• Email and Marketing Services: To send marketing or transactional emails (e.g., email platforms).
• Analytics and Website Optimization: To analyze website performance (e.g., Google Analytics).

These third parties are obligated to protect your information and use it solely for the intended purpose.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, please note that no online transaction is 100% secure, and we cannot guarantee absolute security of your data.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience on our Site. Cookies help us understand how you interact with the Site, remember your preferences, and offer personalized content. You can manage cookie settings in your browser, but disabling cookies may affect certain features.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make changes, we will revise the "Effective Date" at the top of the policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

FLORAVIVA